Shipping Policy

1. Introduction

At CAROL & LILY SAVANNAH, we are committed to delivering your orders quickly, securely, and professionally. This Shipping Policy explains how we process, ship, and deliver your purchases.

2. Delivery Areas

We currently ship to:

• All countries within the European Union

• United Kingdom

• United States

• Canada

• Australia

• New Zealand

• Selected international destinations

If your country is not listed or shipping is unavailable at checkout, please contact us at info@carolandlily-savannah.com.

3. Processing and Delivery Times

Order Processing

Once your order has been placed, we require 1–3 business days to process, prepare, and package your items.

• Orders placed Monday through Friday are generally processed within 1 business day.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

After dispatch, delivery typically takes 6–12 business days, depending on your location.

Please note that delivery times may vary due to customs clearance procedures, local courier delays, weather conditions, or periods of high demand.

Estimated Total Delivery Time

7–15 business days from the date your order is placed.

4. Shipping Costs

We proudly offer FREE SHIPPING on all orders, with no minimum purchase requirement.

Free shipping includes:

• Packaging and handling costs

• Shipment tracking

• Transit protection for eligible orders

For orders shipped outside the European Union, customs duties, taxes, or import fees may apply and are the responsibility of the recipient.

5. Shipping Partners

To ensure reliable delivery, we work with trusted logistics providers, including:

• DHL

• DPD

• GLS

• UPS

• Local postal services

• Other reputable carriers depending on destination

The shipping carrier is selected automatically based on the delivery address and package requirements.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

• Your tracking number

• The carrier information

• A tracking link to monitor your shipment

Tracking updates may take 24–48 hours to become active after dispatch.

7. Delivery Information

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please double-check your information before submitting your order, as address changes may not be possible once the order has been shipped.

Missed Deliveries

If no one is available to receive the package:

• The carrier may leave a delivery notice.

• The package may be delivered to a local collection point.

• A second delivery attempt may be scheduled depending on the carrier.

8. Damaged, Lost, or Missing Packages

CAROL & LILY SAVANNAH remains responsible for your order until it has been delivered to the address provided.

If your package:

• Arrives damaged

• Contains missing items

• Is defective upon arrival

• Has not been delivered

Please contact us within 7 days of receipt or the expected delivery date at:

info@carolandlily-savannah.com

Include:

• Your order number

• A detailed description of the issue

• Clear photographs when applicable

We will investigate the matter and provide a suitable solution, including a replacement or refund where appropriate.

9. Consolidated Shipping

To reduce environmental impact and improve shipping efficiency, orders may occasionally be processed and dispatched as part of consolidated shipping batches.

This practice helps minimize unnecessary transport emissions while allowing us to continue offering free shipping.

The estimated delivery times already take this process into account.

10. Customs Duties and Import Taxes

For shipments outside the European Union:

• Customs duties, import taxes, and local fees may apply.

• These charges are determined by local authorities and are not controlled by CAROL & LILY SAVANNAH.

• Any such charges are the responsibility of the customer.

We recommend contacting your local customs office for more information regarding possible import fees.

11. Shipping Delays

While we strive to meet all estimated delivery times, delays may occur due to:

• High order volumes

• Carrier disruptions

• Customs inspections

• Severe weather conditions

• Other unforeseen circumstances

If your order has not arrived within 30 days after shipment, please contact us so we can investigate.

12. Address Changes

Before Shipment

If you need to change your shipping address, contact us immediately at:

info@carolandlily-savannah.com

After Shipment

Once an order has been dispatched, address changes are generally not possible.

13. Returns Related to Shipping

If you wish to return a product due to:

• Exercising your legal right of withdrawal

• Shipping damage

• A defective or incorrect item

Please refer to our Return & Refund Policy for detailed instructions.

To initiate a return request, contact:

info@carolandlily-savannah.com

14. Customer Support

For all shipping-related questions, our customer support team is available to assist you.

Email: info@carolandlily-savannah.com

Response Time: 24–48 business hours

We can help with:

• Tracking updates

• Delivery issues

• Claims and investigations

• Address corrections prior to shipment

15. Packaging and Security

All orders are carefully packaged to ensure products arrive safely and in excellent condition.

We use quality packaging materials and follow international shipping standards to minimize the risk of damage during transit.

16. Changes to This Shipping Policy

CAROL & LILY SAVANNAH reserves the right to update or modify this Shipping Policy at any time.

Any changes will be published on our website and become effective immediately upon posting.

We encourage customers to review this page periodically.

17. Contact Information

If you have any questions regarding this Shipping Policy or your order, please contact us:

CAROL & LILY SAVANNAH
Email: info@carolandlily-savannah.com

By placing an order with CAROL & LILY SAVANNAH, you acknowledge and agree to the terms outlined in this Shipping Policy.