Return & Refund Policy

IMPORTANT NOTICE

We do not offer free returns. Return shipping costs are the responsibility of the customer.

1. Can I Return My Order?

Yes, returns are possible.

If you are not satisfied with the products you have received, you may return them within 30 days of delivery, provided the following conditions are met:

  1. The product must include all original parts and accessories and be returned in its original packaging whenever possible.

  2. The product may only show signs of normal use. Products damaged due to misuse, negligence, or improper handling cannot be returned.

  3. Products for which hygiene is important must be thoroughly cleaned before being returned.

  4. Any damage, defects, or missing items must be reported immediately upon receipt.

  5. CAROL & LILY SAVANNAH reserves the right to refuse returns that do not meet these requirements.

  6. Once received, returns will be inspected and processed within 7 business days.

We reserve the right to reject returned items if there is reason to believe they have been used improperly or damaged by the customer.

2. How Do I Return My Order?

If your order meets the conditions above, please follow these steps:

Step 1

Send an email to:

info@carolandlily-savannah.com

Step 2

Please include the following information:

  • Order number

  • Reason for the return

  • Photo of the product (if damaged or defective)

  • Full name

  • Shipping address

After receiving your request, we will provide you with the correct return instructions and return address.

Please do not send any products back without first receiving return authorization from us.

Return shipping costs are the responsibility of the customer.

3. Order Cancellation

Right of Withdrawal

You have the right to cancel your order within 14 days from the day you or a third party designated by you (other than the carrier) receives the final product.

Because our order processing system is highly automated, orders begin processing immediately after purchase. Therefore, we are generally unable to stop shipments once an order has entered the fulfillment process.

To exercise your right of withdrawal, please notify us by email at:

info@carolandlily-savannah.com

The withdrawal becomes effective once the returned goods have been received and inspected.

Return shipping costs remain the responsibility of the customer.

Orders Already in Transit

If your order has already been dispatched, cancellation is no longer possible.

In this case, you must wait until the package is delivered and then request a return according to this policy.

To speed up processing, please provide the shipment tracking information for your returned package.

4. Refunds

Once your return has been approved and received, we will refund all payments received for the returned products.

Please note:

  • Original shipping charges are non-refundable where applicable.

  • Any additional shipping services selected by the customer are non-refundable.

Refunds will be issued within 14 days after receiving and inspecting the returned items.

Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed.

No additional refund fees will be charged.

5. Return Address

All approved returns must be sent to our designated return facility.

The correct return address will be provided via email once your return request has been approved.

Please do not send returns without receiving our return instructions first.

Returns sent without authorization may experience delays or may not qualify for a refund.

6. Customer Support

For any questions regarding returns, refunds, or cancellations, please contact:

Email: info@carolandlily-savannah.com

Response Time: 24–48 business hours

Our support team can assist you with:

  • Return requests

  • Refund status updates

  • Cancellation inquiries

  • Return shipping instructions

  • Product issues and claims

7. Customer Rights and Responsibilities

Your Rights

  • Return eligible products within 30 days of delivery

  • Exercise your right of withdrawal within 14 days

  • Receive a refund once your return is approved

  • Receive support throughout the return process

Your Responsibilities

  • Pay return shipping costs

  • Follow all return instructions provided

  • Return products in acceptable condition

  • Report damages or defects promptly

  • Obtain return authorization before shipping products back

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

We will investigate the matter and provide an appropriate solution, which may include a replacement, store credit, or refund.

9. Changes to This Policy

CAROL & LILY SAVANNAH reserves the right to update or modify this Return & Refund Policy at any time.

Changes will become effective immediately upon publication on our website.

We recommend reviewing this page periodically for updates.

10. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact:

CAROL & LILY SAVANNAH
Email: info@carolandlily-savannah.com

By placing an order with CAROL & LILY SAVANNAH, you acknowledge and agree to the terms outlined in this Return & Refund Policy.